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Case StudiesEstablished since 1981, Craftmark (S) Pte Ltd has been marketing European brands and managing their distribution in Singapore and the Far East. The company has progressed over the past two decades and now specialises in men’s and ladies’ leather bags and accessories. The Challenge Craftmark has a large team of sales promoters
For many years, the promoters manually recorded all
As business expands, the management of Craftmark
The Solutions After searching around for a cost-effective and reliable solution to improve work processes, the management
Given the wide variety of solutions in the market, the deciding factor was the cost-effectiveness of ACCPAC with Cost-Effective This solution entails the issuance of PDAs (Personal Digital Assistants) to the sales promoters. Using PDAs Automated and Integrated ACCPAC System The solution enables promoters to collect sales transactions More Space for Display The small-sized PDA frees up precious shelf space that can be used for product display instead. More Time for Customer Service With the implementation of this solution, promoters are able to spend more time servicing customers as the amount of time spent preparing reports is cut by 50%. The PDA’s ease of use also enables non-IT savvy promoters to learn how to operate it in a very short time. Timely Business Information In the office, billing to the departmental stores can now be processed in a more timely manner. The automation reduced the timeconsuming and tedious double-checking work required previously. Human errors were also reduced. With ACCPAC ERP, more timely reports are generated to assist management in making critical decisions. Comprehensive Hands-On Training Programme
Together, Craftmark and Stone Forest IT prepared a comprehensive training programme that was carried out in "“The whole automation process of our POS transactions has been challenging and we met Agnes Siow |
At a Glance Year Established
Industry Choice of System
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